Terms and Conditions

1. Introduction

Welcome to Doctors At Door Step ("Company", "we", "our", "us"). These Terms and Conditions govern your use of our website located at www.doctorsatdoorstep.com and our mobile application (together or individually "Service") operated by Doctors At Door Step.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

2. Communications

By using our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

3. Appointments and Services

Doctors At Door Step provides home healthcare services through qualified healthcare professionals. By booking an appointment through our Service, you agree to:

• Provide accurate and complete information about your health condition
• Be present at the specified address at the scheduled time
• Pay the agreed fees for the services provided
• Follow the healthcare professional's advice and recommendations

We reserve the right to refuse service to anyone for any reason at any time.

4. Cancellations and Rescheduling

You may cancel or reschedule an appointment subject to the following conditions:

• Cancellations made at least 24 hours before the scheduled appointment will receive a full refund
• Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee
• Repeated cancellations or no-shows may result in restrictions on future bookings

We may need to cancel or reschedule appointments due to unforeseen circumstances. In such cases, we will notify you as soon as possible and offer alternative options.

5. Payments

All payments are processed securely through our payment partners. By making a payment, you represent and warrant that:

• The payment information you provide is true and accurate
• You are authorized to use the payment method
• The payment will be honored by your bank or credit card company

Prices for services are subject to change without notice. We reserve the right to refuse or cancel any orders at our sole discretion.

6. Medical Disclaimer

The information provided through our Service is for general informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

In case of a medical emergency, call your doctor or emergency services immediately. Doctors At Door Step does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on our Service.

7. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

8. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Doctors At Door Step and its licensors. The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Doctors At Door Step.

9. Privacy Policy

Our Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your personal information when you use the Service. By using our Service, you agree to the collection and use of information in accordance with our Privacy Policy.

10. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Doctors At Door Step, its affiliates, directors, employees, agents, partners, suppliers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorized access, use, or alteration of your transmissions or content

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of Nepal, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

13. Contact Us

If you have any questions about these Terms, please contact us.